Support

Support — Echoes of the Eight Realms

Publisher: Xception Mobile LLC

Contact: support@xceptionmobile.com

When contacting us, include your Player ID if you have it, your device and operating-system version, an approximate time and time zone, and a short explanation of what happened. Do not send your password, authentication code, or full payment-card number.

A PURCHASE DID NOT ARRIVE

Restart the Game with a stable connection. If the purchase still does not appear, email us your Player ID and the Apple or Google order ID so we can investigate. For a refund request, see our Refund Policy (xceptionmobile.com/echoes/refunds).

I CANNOT ACCESS MY PROGRESS

Tell us whether you used a guest account or linked Apple/Google sign-in, and which device you used. Recovery depends on how the account was linked and saved; we will check what is available rather than promise that every account can be restored.

I NEED TO REPORT ANOTHER PLAYER

Use the in-game Report or Block control on the player's name. See the Community Guidelines (xceptionmobile.com/guidelines), or email us if you cannot access the Game.

I WANT TO DELETE MY ACCOUNT

Use Settings → Account Actions → Delete Account or follow the instructions at Delete Your Account (xceptionmobile.com/delete-account). Deleting a game account does not itself cancel a platform subscription.

I WANT TO SEE THE ODDS

Check the odds information beside the in-game purchase control before spending Gems. The Randomized Rewards page (xceptionmobile.com/echoes/summon-odds) explains the general systems.