Refund Policy

Refund Policy — Echoes of the Eight Realms

Effective date: September 26, 2026

Publisher: Xception Mobile LLC

STORE PURCHASES

For a purchase billed by Apple, use Apple's refund request process (support.apple.com/en-us/118223). For a purchase billed by Google Play, use Google Play's refund process (support.google.com/googleplay/answer/15574908?hl=en). Eligibility depends on the purchase, your region, applicable law and the platform's decision. There is no automatic refund for every purchase within a fixed 14-day or 48-hour window.

If an item did not arrive or a charge appears unauthorized, contact support@xceptionmobile.com with your Player ID and platform order ID. Do not send a full payment-card number. We will investigate delivery and work with the applicable store process.

IN-GAME USE OF VIRTUAL ITEMS

Using Gems for a Summon, Echo Cache, Reforge or another action ordinarily consumes that in-game balance. The result generally cannot be undone within the Game. This does not remove a refund, cancellation, or other consumer right provided by law or the platform. We may correct duplicated or fraudulently obtained items while taking legitimate purchases into account.

If a recurring product is offered, review its price, renewal, benefits and cancellation details at checkout. Manage a store subscription through the platform's subscription controls; deleting a game account may not cancel billing. For assistance, contact support@xceptionmobile.com.