Privacy Policy — Echoes of the Eight Realms
Effective date: September 26, 2026
This policy explains what information Xception Mobile LLC ("we", "us") collects when you play Echoes of the Eight Realms (the "Game") on Android or iOS, how we use it, and the choices you have.
Contact: support@xceptionmobile.com
WHAT WE COLLECT
Account information
• A game account ID created when you first play.
• If you play as a guest, an identifier generated for your device so we can restore your account on that device.
• If you sign in with Google or Apple, the account identifier that Google or Apple provides. Depending on the provider and your choices, this can include the name and email address they share with us.
• The player name you choose.
Game data
• Your progress, heroes, items, currencies, battle results, achievements and settings, stored on our game servers so your account is saved and to prevent cheating.
Social features
• If you join an alliance (guild) or add friends, your player name, alliance membership, friends list and alliance chat messages are stored and visible to other players in those features.
• Reports you submit about other players, and players you block.
Purchases
• When you buy something in the Game, Google Play or the Apple App Store processes the payment. We never receive your card or bank details.
• We receive the purchase receipt (the product bought, price, and transaction ID) so we can verify the purchase and deliver your item.
Gameplay events and error reports
• Events such as starting a session, completing a tutorial step, clearing a stage, summoning heroes and making a purchase, so we can understand how the Game is played and improve it.
• When the Game hits an error, an error report containing the error message, the screen you were on, the game version, your platform and your device model.
Technical information
• Your IP address and general network information, which our servers and content delivery network receive when the Game connects to them. Our game-server provider (Microsoft PlayFab) uses the IP address to estimate your approximate location, such as your country and region, which we use for security, fraud prevention and regional settings. We do not use it to find your precise location.
We do NOT collect your precise location (such as GPS), contacts, photos, or microphone audio. The Game does not show third-party advertising and does not sell your personal information.
HOW WE USE IT
• To create and save your account and game progress.
• To verify purchases and deliver what you bought.
• To run social features such as alliances, friends, chat and leaderboards.
• To prevent cheating, fraud and abuse, and to act on player reports.
• To fix errors and improve the Game.
• To contact you about your account or a support request you sent us.
WHO WE SHARE IT WITH
We share information only with service providers that run the Game for us:
• Microsoft PlayFab — game servers, account storage and gameplay events.
• Google Play and the Apple App Store — payments and sign-in.
• Cloudflare — delivery of game content downloads.
These providers process data on our behalf under their own privacy and security terms. Other players can see your player name and anything you post in alliance chat. We may also disclose information if required by law.
HOW LONG WE KEEP IT
We keep your information while your account exists. When you delete your account, we delete it as described on our Account Deletion page: xceptionmobile.com/delete-account
YOUR CHOICES AND RIGHTS
• Delete your account at any time inside the Game (Settings → Account Actions → Delete Account) or by emailing us.
• Ask us for a copy of your data, or ask us to correct it, by emailing support@xceptionmobile.com.
• Depending on where you live (for example the EU, UK or California), you may have additional rights under local law. Contact us and we will respond within the time the law requires.
CHILDREN
The Game is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.
SECURITY
Data is sent over encrypted connections and stored with our service providers, who use industry-standard safeguards. No system is perfectly secure, but we work to protect your information.
CHANGES TO THIS POLICY
If we change this policy, we will update the effective date above and, for significant changes, tell you in the Game.
CONTACT
Xception Mobile LLC
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